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It's quite important to report problems effectively, effective problem reporting speeds processing of your request and improves overall good-will.
Effective problem reporting is surprisingly simple, in practice it boils down to one key procedure:
Take Notes
Just because Administration can sometimes recall the data from logs or databases does not mean that it can always do so. We are not spying on you and therefore much information that could be useful if recorded will not be recorded unless you take the initiative.
You can now file a PR electronically, you will be presented a form to fill out, when you click submit the PR is submitted to us and entered in a database. Please note: You may be required to log in using your groupware account to submit the form, therefore you must use the worksheet if you cannot access your account.
Administration developed the Problem Report Worksheet 
to help you gather as much useful information as possible about a problem. Please fill in as many fields as possible
You can send a file with your PR by two methods. You can put it in Sharespace or you can upload it to the PR Drop-Box (more information on PR Drop-box. Contact admin directly for advice on very large files (bigger than 100 megabytes).
We recommend you use Sharespace when possible and use the PR drop-box only when you are not able to use Sharespace for some reason, such as privacy. The PR Drop-box is a dead-drop, once your file goes into it you cannot download it again! Accordingly, please retain a copy for yourself if you want one. Due to limited space, we delete files from the drop when they are not needed any more and we cannot return files to you.
The first step is to assign your PR a PRIN, which is a serial number which uniquely identifies your PR, this will be forwarded to you and you will be given a URI to a page where you can view your PR and admin's comments on it (which will also be emailed to you).
After your PR is received Admin will check to see if the problem is answered in existing documentation and refer you to it if necessary. Admin then will take whatever steps are needed to resolve the problem.
After the problem is resolved, Admin will permanently retain the PR in the PR Archive, for future reference.
This page is currently locked. The reason(s) for the lock can be found on this page's talk page. If you would like to have this page changed you will have to ask the admin
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