Reporting a Problem

↓File a Problem Report Now↓

Need to send a File?

1.  How to Report a Problem Effectively

It's quite important to report problems effectively, effective problem reporting speeds processing of your request and improves overall good-will.

Effective problem reporting is surprisingly simple, in practice it boils down to one key procedure:

Take Notes

Just because Administration can sometimes recall the data from logs or databases does not mean that it can always do so. We are not spying on you and therefore much information that could be useful if recorded will not be recorded unless you take the initiative.

2.  Using the Electronic Form

You can now file a PR electronically, with the button at the top of this page, you will be presented a form to fill out, when you click submit the PR is submitted to us and entered in a database. Please note: You may be required to log in using your groupware account to submit the form, therefore you must use the worksheet if you cannot access your account.

3.  Using the PR Worksheet

Administration developed the Problem Report Worksheet to help you gather as much useful information as possible about a problem. Please fill in as many fields as possible

4.  Sending a File

Using either method, you can send a file with your PR simply by uploading it to the PR Drop-box.

Notice: the PR Drop-box is a dead-drop, once your file goes into it you cannot download it again! Accordingly, please retain a copy for yourself if you want one. Due to limited space, we delete files from the drop when they are not needed any more and we cannot return files to you.

5.  What Happens to my PR?

The first step is to assign your PR a PRIN, which is a serial number which uniquely identifies your PR, this will be forwarded to you and you will be given a URI to a page where you can view your PR and admin's comments on it (which will also be emailed to you).

After your PR is received Admin will check to see if the problem is answered in existing documentation and refer you to it if necessary. Admin then will take whatever steps are needed to resolve the problem.

After the problem is resolved, Admin will permanently retain the PR in the PR Archive, for future reference.

Categories: PR